Not got time to read? Listen instead with our audio version
The architectural glass industry is evolving fast. Automation, customisation, and sustainability are now the name of the game, and manufacturers are under pressure to deliver smarter, greener, and more efficient solutions. Jotika, a family-run business with a passion for glass, is right at the heart of this transformation.
Ben Moseley, Jotika’s new Operations Manager, brings over 20 years of experience in data governance, ERP implementation, and strategic leadership. His mission is clear: drive growth, foster innovation, and deliver lasting value for Jotika’s customers - without losing the personal touch that sets the company apart.
A vision for growth, grounded in people
Ben’s vision for Jotika is refreshingly straightforward: create meaningful value for customers by making their lives easier, not harder. He’s focused on positioning Jotika as the go-to provider of ERP solutions for the glass industry, with Gtrak 3 already helping manufacturers optimise production, reduce waste, and stay ahead of industry demands.
As Ben puts it, “Our mission is to deliver the best end-to-end customer experience. We aim to create software that works for our customers, not the other way around.” He’s not interested in adding features for the sake of it - his approach is practical, with improvements that directly address customer needs, streamline onboarding, and boost software adoption. The goal? Ensure every customer gets the most out of Gtrak 3, whether they’re new to the system or seasoned pros.
Building a team that delivers
At the core of Ben’s strategy is a belief that people make the difference. “Everything starts with the team,” he says. “My priority is to create an environment where everyone feels valued, trusted, and motivated to deliver their best work.” He’s introduced regular one-to-ones, open communication, and clear development plans to build trust and keep the team’s “love tanks” full. This people-first approach is already driving collaboration and results, proving that a motivated team is the best foundation for growth.
Operationally, Ben is laying down robust processes and documentation to support Jotika’s expansion. It’s about scaling up without losing the consistency and quality that customers expect from a family-run business.
Sustainability and compliance: turning challenges into opportunities
For Ben, sustainability and compliance aren’t just boxes to tick - they’re opportunities for Jotika and its customers to get ahead. Gtrak 3 already helps manufacturers cut waste and meet regulations. For example, one customer recently used real-time tracking to reduce glass offcuts by 15%, showing how smart software can deliver both environmental and business benefits.
Ben is committed to embedding sustainability into Jotika’s solutions, using data insights and streamlined processes to help customers futureproof their operations - without sacrificing flexibility or quality. “We see ourselves as partners to our customers, helping them meet these challenges while maintaining their competitive edge,” he explains.
Looking ahead
Ben’s plans for the next three to five years are ambitious but grounded: streamline onboarding, increase software adoption, and expand into new markets, all while keeping people and quality at the centre. The glass industry is changing rapidly, and Jotika is ready to lead the way - combining innovation, heart, and a commitment to lasting customer success. “Our goal is to take Jotika to the next level, delivering growth for our customers and ensuring we remain at the forefront of the industry.”
